The icmOS E-Learning Centre provides you with over 100 pages of factsheets from all of the 8 areas of credit control listed below.

Click on a section below to look at the titles of the factsheets in that section.

1. Value of Credit Management
2. Personal Development (PMA)
3. Customer Service / Delight
4. Credit Risk Assessment
5. Interpreting Financial Statements
6. Collection Techniques :
7. Housekeeping
8. Legal & Insolvency

Click on the example factsheet below:-

Title : TelephoneCollection : (taken from the 'Collection Techniques' section)