6. Collection Techniques Questions are answered with reference to the drop down menu.

I withhold supply from slow paying customers.
I make pro-active calls to customers before the due date.
I plan and am properly prepared before I make my collection call.
I am confident and persistent in my telephone collection activity.
I send no more than 2 letters in my collection cycle.
I believe my collection letters are well written, concise and contain accurate details.
I always receive a commitment from the customer to send payment.
I use (or ask for) the customers name wherever possible in my calls.
I prioritise my calls considering account value and customer risk.
My sales team help me to collect accounts.
I always speak to the payment decision maker.
Customer accounts are collected within 21 days of the due date.
I always diarise follow up calls / actions.